SHIPPING INFORMATION

Get It From Us FAST!

We pride ourselves on prompt and accurate shipping of all orders. Most orders received online by 1 PM or over the phone by 2 PM, Monday through Friday, are shipped the same day.

Most orders placed after 2 PM are usually shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday. Items requiring more time for delivery are noted.

We are very excited to announce the opening of our new distribution center in Kewanee IL.   

Centrally located to distribute to the central and eastern United States, this new distribution center means faster delivery times to our customers! Our customers in the western US will still see the same great delivery times they have now!

 

BEVERLY, MA – April 22, 2020 – Boss Pet Products, Inc. and its PetEdge division, a leading distributor of wholesale professional pet grooming equipment and supplies, today announced the opening of a second full-line distribution center in Kewanee, IL to supplement its existing distribution center located in Reno, NV. The additional fulfillment center will facilitate shorter transit times, reduced costs and enhanced service to PetEdge customers nationally.

 

The full line of PetEdge professional pet grooming products has been added to an existing Boss-owned facility in Kewanee, IL. The recently updated facility spans 150,000 sq. ft. servicing over 9,000 SKUs and will be PetEdge’s primary distribution center for Midwest and East Coast delivery zones, providing upgraded product staging, improved turnaround time with many orders shipped the same day, pick/pack and complete retail and eCommerce fulfillment capabilities. The combined strength of the two distribution centers provides over 250,000 sq. ft of capacity to support the growth of the Boss pet business nationally.
 
"Expanding our distribution capacity and locations to better serve pet grooming professionals has been a core PetEdge objective,” said Chris Miller, President of Boss Pet Products, Inc. "PetEdge is a great brand and this expansion is a major stride to providing shorter delivery times, great prices and better service for all of our customers countrywide.”
 
Thank you for your business! We look forward to building our businesses together!
 
 

Shipping and Handling Overview

PLEASE NOTE: Due to the COVID-19 Coronavirus, there may be longer than normal delivery times. Orders may take longer to be delivered than initially estimated at time of purchase. Please continue to check the tracking link provided in in your shipping confirmation or in the My Orders section for up to date shipping information. Some delivery partners are experiencing longer shipping times due to increased volume of deliveries. We are working closely with all our partners to deliver your orders as fast as possible.

Some delivery partners have temporarily restricted Inside Delivery of Motor Freight items such as Tubs to business addresses only.

Thank you.

Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.

Items that ship at Dimensional weight require additional shipping charges and are excluded from the Flat Rate, Free Freight Policy, and all shipping promotions.

Flat Rate Shipping — PetEdge is now offering free shipping on all qualified orders of $150 or more that are being shipped within the Continental United States.

Discounted shipping will automatically be activated at checkout when you place a qualifying order – there’s no code needed.

Our flat rate shipping offer excludes the following items:

  • Cages and Crates
  • Grooming Tubs
  • Grooming Tables
  • Dryers
  • Exercise Pens
  • Strollers
  • Ramps
  • Steps
  • Vehicle Barriers
  • Gates
  • Floor Decks
  • Large Storage Containers
  • Motor Freight Items
  • Items that ship at dimensional weight
  • Drop Ship Items (Items shipped directly from the manufacturer)

Free* Shipping — For qualifying orders over $150, we will pay all the shipping costs for Ground shipping within the continental United States.
*Shipped via Ground within the contiguous U.S. only. Excludes cages and crates, exercise pens, grooming tables, tubs, dryers, large bin storage containers, large packages, motor freight items, and drop ship items. Our FREE delivery policy does not apply to PR, AK, HI and international orders. We do not ship to P.O. boxes.
Your free shipping discount will be automatically applied at checkout when you have a qualified order of $150 or more.

Please note that the same shipping exclusions detailed above under “Flat Rate Shipping” also apply to our free and reduced shipping offers.


FREE Shipping on Master Equipment™ and ProSelect®: Enjoy free Ground shipping on all qualifying orders of $2,000 or more of select Master Equipment™ and ProSelect® equipment and containment items! This promotion includes free Ground shipping on a great selection of our best grooming equipment, including grooming tables, tubs, dryers, kennels, and cage banks. Any additional qualifying products included with the purchase of $2,000 or more of these select items will also ship free.

No promo code is needed. Free Ground shipping will automatically be applied to qualifying orders at checkout. This shipping promotion applies only to Ground shipping in the contiguous United States. Note the term excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. If your order doesn’t qualify for free Ground shipping, your order may contain ineligible items. A special handling fee applies to orders that require truck shipment or additional services. Terms and conditions may apply and are subject to change without notice.


Next Day/Expedited Delivery ― Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.


International Orders ―
Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments.
For specific questions about shipping and handling on international orders, email us at [email protected],, or Chat with a PetEdge representative. Chat is available at the bottom of every page of PetEdge.com.