New lower shipping rates for orders under $150!
We’re working hard to lower costs and passing the savings on to you!
Get It From Us FAST!
We pride ourselves on prompt and accurate shipping of all orders. Most orders received online by 1 PM or over the phone by 2 PM, Monday through Friday, are shipped the same day.
Most orders placed after 2 PM are usually shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday. Items requiring more time for delivery are noted.
We are very excited to announce the opening of our new distribution center in Kewanee IL.
Centrally located to distribute to the central and eastern United States, this new distribution center means faster delivery times to our customers! Our customers in the western US will still see the same great delivery times they have now!
Danvers, MA – April 22, 2020 – Boss Pet Products, Inc. and its PetEdge division, a leading distributor of wholesale professional pet grooming equipment and supplies, today announced the opening of a second full-line distribution center in Kewanee, IL to supplement its existing distribution center located in Reno, NV. The additional fulfillment center will facilitate shorter transit times, reduced costs and enhanced service to PetEdge customers nationally.
Shipping and Handling Overview
PLEASE NOTE: Due to the COVID-19 Coronavirus, trucking, and supply-chain issues, there may be longer than normal delivery times. Orders may take longer to be delivered than initially estimated at time of purchase. Please continue to check the tracking link provided in in your shipping confirmation or in the My Orders section for up to date shipping information. Some delivery partners are experiencing longer shipping times due to increased volume of deliveries. We are working closely with all our partners to deliver your orders as fast as possible.
Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout.
Items that ship at Dimensional weight require additional shipping charges and are excluded from the Flat Rate, Free Freight Policy, and all shipping promotions.
Flat Rate Shipping — PetEdge is now offering free shipping on all qualified orders of $150 or more that are being shipped within the Continental United States.
Discounted shipping will automatically be activated at checkout when you place a qualifying order – there’s no code needed.
Our flat rate shipping offer excludes the following items:
- Cages and Crates
- Grooming Tubs
- Grooming Tables
- Exercise Pens
- Vehicle Barriers
- Floor Decks
- Large Storage Containers
- Motor Freight Items
- Items that ship at dimensional weight
- Drop Ship Items (Items shipped directly from the manufacturer)
Express shipping is available for an additional fee. We cannot ship aerosols, flammable items, or items containing hazardous chemicals by air or outside the contiguous US. In addition, certain products may be restricted for sale based on each country's regulations and/or distribution agreements with certain manufacturers.
Minimum Purchase: To take advantage of your special dealer pricing and Free Ground Shipping* within the contiguous US, your order must be a minimum of $150 from this Dealer Guide of Boss PetEdge Exclusive Brands. We do not ship to P.O. boxes. Contact your account manager for details.
*Some exclusions may apply.
*Additional Shipping Charges: Items marked “Additional shipping charges apply” require extra shipping and handling charges, due to their large size or weight. These are excluded from the Free Freight Policy and shipping promotions, except where specified. Shipping times for items shipped direct from the manufacturer may vary. Please see website offers for delivery time estimations.
FREE SHIPPING on Master Equipment & ProSelect: Enjoy free Ground shipping on Master Equipment Dryers with promo code DRSHP, and on all qualifying orders of $2,000 or more of select Master Equipment™ and ProSelect® equipment and containment items! Any additional qualifying products included with the purchase of $2,000 or more of these select items will also ship free.
This shipping promotion applies only to ground/freight in the contiguous United States. Excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. If your order doesn’t qualify for free shipping, your order may contain ineligible items.
A special handling fee applies to orders that require truck shipment or additional services including Liftgate, Inside Delivery, and Residential Delivery Fees. Terms and conditions may apply and are subject to change without notice.
Receiving your delivery/damaged goods
PetEdge carefully packages your order in our Distribution Centers and has partnered with the highest rated shipping carriers to deliver your products in the very best condition. Unfortunately, beyond our control, shipping incidents can occasionally occur and cause damage.
Carefully inspect your valuable delivery and don’t allow the delivery driver to make you feel rushed. You always have the right to refuse shipments with major damages – especially on grooming tables, cages, and tubs.
1. Look for signs of damage, including boxes and crates with crushed corners, holes and tears, wetness, stains, upside down crates, opened and resealed boxes. Don’t accept delivery if the original box or crate and packing tape is not intact.
a. If you ordered a Master Equipment LED table, carefully open the crate and confirm the glass tabletop is intact.
2. Thoroughly document any damages or missing items directly on the delivery receipt.
3. Photograph any damaged products or packaging issues.
Sign and retain a copy of the delivery receipt for your records
If you do not report and document damages on the delivery receipt before signing, it is impossible to resolve losses with the shipping company. PetEdge cannot be held responsible for shipments after signing.
Free* Shipping — For qualifying orders over $150, we will pay all the shipping costs for Ground shipping within the continental United States.
*Shipped via Ground within the contiguous U.S. only. Excludes cages and crates, exercise pens, grooming tables, tubs, dryers, large bin storage containers, large packages, motor freight items, and drop ship items. Our FREE delivery policy does not apply to PR, AK, HI and international orders. We do not ship to P.O. boxes.
Your free shipping discount will be automatically applied at checkout when you have a qualified order of $150 or more.
Please note that the same shipping exclusions detailed above under “Flat Rate Shipping” also apply to our free and reduced shipping offers.
Cyber Week Only! 5% off + Free Shipping on orders of $150 or more. Use Promo Code CYBER5 • Expires Friday 12/4!
FREE Shipping on Master Equipment™ and ProSelect®: Enjoy free Ground shipping on all qualifying orders of $2,500 or more of select Master Equipment™ and ProSelect® equipment and containment items! This promotion includes free Ground shipping on a great selection of our best grooming equipment, including grooming tables, tubs, dryers, kennels, and cage banks. Any additional qualifying products included with the purchase of $2,500 or more of these select items will also ship free.
No promo code is needed. Free Ground shipping will automatically be applied to qualifying orders at checkout. This shipping promotion applies only to Ground shipping in the contiguous United States. Note the term excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. If your order doesn’t qualify for free Ground shipping, your order may contain ineligible items. A special handling fee applies to orders that require truck shipment or additional services. Terms and conditions may apply and are subject to change without notice. See Current Promotions page for complete information.
Next Day/Expedited Delivery ― Next Day, 2nd Day, and 3-Day shipping are available for an additional charge. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.
International Orders ―
Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments. For specific questions about shipping and handling on international orders, email us at dealerservices@PetEdge.com, or Chat with a PetEdge representative. Chat is available at the bottom of every page of PetEdge.com.
Please note, we are restricted from shipping to the following countries: Cuba, Iran, North Korea, Sudan, Syria, Venezuela