ORDERING INFORMATION

The PetEdge team is dedicated to making your online shopping experience an easy one. Here is a brief overview of our ordering procedure.

ONLINE ORDERING POLICY: By using the BossPetEdge.com Shopping Cart, shoppers can add and remove products throughout their shopping experience.

  • You may add as many products as you wish, while you travel through our online catalog. Each time an item is added to your Shopping Cart, you will be given a confirmation, reflecting all the relevant details of your chosen item(s).
  • There is also a current order total shown in the upper right corner of the screen.
  • By clicking on View Cart, you will be sent to view and edit your individual Shopping Cart and its contents.
  • All contents of the Shopping Cart will be presented for your approval prior to checkout; you may remove an item anytime by clicking the remove button at the bottom of each product description.
  • You can also adjust the quantity of product ordering by clicking up and down on the arrows. The price will automatically adjust based on the changes you make to your cart.
  • Once you have finished shopping and approved the contents, click the CHECKOUT button to complete your order.
  • On the subsequent page, you will be asked to log on to the site using your existing account, or to create a new account.

If you have any questions, please call us at 888-876-2567 or email [email protected]

SAME-DAY SHIPPING: Most orders placed by 2:00 PM Eastern Standard Time qualify for same-day shipping.

ORDERING BY PHONE OR FAX: Our knowledgeable Service Representatives are ready to take your phone order. Call us toll-free at 888-876-2567.

If faxing, please include the following information: item number, description, quantity, price, shipping address (billing address if different from shipping address), your telephone number or e-mail address in case we need to contact you, method of payment (including credit card number and expiration date), and, if applicable, request for expedited delivery.

BACKORDERS: Items that are out of stock can be backordered, however each individual LINE item must total a minimum of $15 to order. Backorder dates are estimates and can change depending on stock availability. Backorders will not be made on International orders. Backorders will not be held on COD, APO/FPO boxes and orders outside the contiguous US.

TAX-EXEMPT ORDERS: Tax-exempt status is typically available for qualifying businesses, governments, non-profit entities, and educational institutions. To qualify for tax-exemption status, you must have received a determination of federal tax-exempt status with a Federal Employer Identification Number (FEIN) through your state.

To receive tax-exemption status on your PetEdge account, please submit a copy of your completed valid Tax Exempt Certificate. You’ll need to maintain a current state Tax Exempt Certificate in accordance with state laws. Once you submit your Tax Exempt Certificate, we’ll review the documentation provided within 24 hours. If we need additional information or documentation in order to process your exemption document, our customer-service team will contact you.

Submit your completed Tax Exempt Certificate by fax to 1-800-329-6372 or by email to [email protected].

To learn more about placing an order on behalf of a tax-exempt organization or individual, please call a Boss PetEdge representative at 888-876-2567.

CHANGING AN ORDER AFTER IT HAS BEEN SUBMITTED: We're sorry, orders cannot be changed once they have been submitted. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it.

We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.

If you ordered an incorrect item or changed your mind, you may return the product(s) within 30 days from the date of shipment; see our Returns Policy for full details. Please do not resubmit your order online as this will create a duplicate shipment.

Should you have further questions, you may contact one of our Customer Service Representatives at 888-876-2567 for assistance. Or contact us via email at [email protected].

TRACKING AN ORDER: To Track your orders, log into the PetEdge website and click on the My Account link located in the upper right hand corner of every page. Your Account page has a link to all of your transactions and their delivery status. If you have any questions regarding tracking, please call or email us with your order number. Call us at 888-876-2567 or contact us via email at [email protected].

PRICE MATCH GUARANTEE: We work hard to guarantee our prices are the lowest. If you happen to find a lower price somewhere else, simply tell us, and we will match it. Just email, fax or mail us a copy of the advertisement showing the lower price (must currently be in effect for the identical item). Click here for details.

PROMOTIONAL CODES: Only one promo code may be used per order.

PAYING FOR YOUR ORDER: We accept the following credit cards: Master Card, Visa, Amex, Discover

Important information about your account payments
We have a new Remittance Address for you to send payment on your account.
Effective immediately, all payments should be sent to:

Boss Pet Products, Inc.
P.O. Box 734038
Chicago, IL 60673-4038

If you send payment by wire transfer, please update your payee information to:

Account Number 291011705
Routing Number 021000021
ACH Routing Number 071000013
swift code is CHASUS33

Questions? Please email your inquiry to [email protected]

INTERNATIONAL ORDERS: From Canada: Phone: 1-888-876-2567, Fax: 1-877-637-3786.

From All Other Countries: Please send an email to [email protected] or fax to 1-877-637-3786 to place an order. For our English-speaking customers, please call 1-888-876-2567 and follow the prompts for international orders.

On international orders, charges do not include any applicable taxes and duties, or brokerage fees. Taxes, duties, and brokerage fees are the responsibility of the buyer.

We accept Visa, MasterCard, Discover, and American Express.

Please include shipping and handling charges in your payment. Shipping promotions are not available outside the contiguous United States. We do not pay shipping and handling charges to areas outside of the U.S. Customs charges and duties are not charged by PetEdge; contact your local Customs Office for information. To determine exact shipping and handling charges, please contact us by phone, fax, or email at [email protected]. Customs charges and duties are not charged by PetEdge ― contact your local customs office for information.

Click Here for Complete Shipping Information.

For questions on Canadian orders, please email us at [email protected], or call 1-888-876-2567.

For questions on international orders, please email us at [email protected], or send a fax to 1-877-637-3786. Our representatives will be able to assist you.

We are Coupa Compatible.

We are Coupa Compatible