RETURNS

If your purchase arrived damaged, or if items in your order do not meet your expectations, please contact us within 30 days. We want to make it right!

If you would like to return an item, please provide the required information on the Product Return Request Form. A customer service representative will contact you the next business day with a Return Authorization Number or a request for additional information. You may also contact us at [email protected], or call 888-876-2567. The Return Authorization Number must be written on the package being returned.

Send your return via FedEx or Insured Mail to the address on the shipping label. Returns do not include shipping and handling.

Returns Address: Returns must be sent to this address ONLY:
  PetEdge
  Dermody AirCenter
  3875 Corsair St. Building #639, Unit H/1
  Reno, NV 89502-7900

 

Holiday Returns: Restrictions apply to holiday returns. Halloween and Holiday items must be returned three weeks (21 days) before October 31st and December 25th to receive credit. Any return request after the allotted period will be offered an exchange or replacement, so long as they meet the criteria of returned items listed above.

Items Shipped Directly from the Manufacturer: Drop-shipped items (which are noted on the packing list) may need to be returned directly to the manufacturer.

Please call 888-876-2567 for a return authorization number and specific instructions, including the proper shipping address.

Restrictions: We regret that books, and videos cannot be returned unless there is a defect in workmanship. In these cases, merchandise will be replaced with the same item. All returned items must be in the original packaging with no writing or stickers on them. The $25.00 Processing and Restocking Fee, if paid, is non-refundable.

Did Your Order Arrive Damaged? All shipments are fully insured; damaged merchandise will be replaced promptly.

If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise, as examination by the carrier's inspectors may be necessary.

USPS Shipments: If a Parcel Post package arrives damaged, please have a local postal clerk verify the damage, then notify us and we'll take it from there.

Motor Freight Shipments: Note any visible damage from a Motor Freight truck shipment on the Bill of Lading, and notify the carrier immediately. Then contact PetEdge as outlined above