CUSTOMER SERVICE

We wish all of our customers, employees, family and pets a wonderful New Year.  Our offices and distribution centers will be closed on Friday January 1st. Our BossPetEdge.com website will be fully operational, and our Call Center will be operating during normal business hours on Thursday and Saturday. Orders placed after 2pm on Thursday 12/31 will ship beginning Monday 1/4. Happy New Year!

PetEdge is a family-owned company that specializes in discount grooming supplies and wholesale pet products. We offer a huge selection of clippers, blades, grooming tables, tubs, dryers, dog toys, treats and lots more. There are over 17,000 products to choose from in our catalog and online.
Every product we sell is backed by our 100% product satisfaction guarantee.

You can count on us for superior product advice and excellent customer service after the sale. Just give us a call ― we're ready to help!

Customer Service Center Hours (Central Time):
Monday through Friday – 9:00 a.m. to 5:00 p.m. 
DealerServices@BossPetEdge.com

 

Buy With Confidence ― All products we sell are backed by our 100% satisfaction guarantee. If you're not completely satisfied, you may return the product within 30 days.

Most weekend orders are shipped on Monday. Express shipping is available for an additional fee. We cannot ship aerosols, flammable items or items containing hazardous chemicals by air or outside the continental United States.

 

Did We Make a Mistake? We take every precaution to avoid errors in packing and shipping your order. If there is an error on your order, please call us at 888-876-2567 or email us at DealerServices@PetEdge.com. Our customer service is legendary in the pet products industry. Give us a call and we'll make it right!

Pricing and Product Description ― While we make every effort to prevent errors, mistakes may occur. We reserve the right to correct typographical errors.


Product Warranties. For information regarding our exclusive product's warranties, please visit our Product Warranty Page.

SHIPPING INFORMATION
Express shipping is available for an additional fee. We cannot ship aerosols, flammable items, or items containing hazardous chemicals by air or outside the contiguous US. In addition, certain products may be restricted for sale based on each country's regulations and/or distribution agreements with certain manufacturers.

Minimum Purchase: To take advantage of your special dealer pricing and Free Ground Shipping* within the contiguous US, your order must be a minimum of $150 from this Dealer Guide of Boss PetEdge Exclusive Brands. We do not ship to P.O. boxes. Contact your account manager for details.
*Some exclusions may apply.

*Additional Shipping Charges: Items marked “Additional shipping charges apply” require extra shipping and handling charges, due to their large size or weight. These are excluded from the Free Freight Policy and shipping promotions, except where specified. Shipping times for items shipped direct from the manufacturer may vary. Please see website offers for delivery time estimations.

FREE SHIPPING on Master Equipment & ProSelect: Enjoy free Ground shipping on Master Equipment Dryers with promo code DRSHP, and on all qualifying orders of $2,500 or more of select Master Equipment™ and ProSelect® equipment and containment items! Any additional qualifying products included with the purchase of $2,500 or more of these select items will also ship free. This shipping promotion applies only to ground/freight in the contiguous United States. Excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. If your order doesn’t qualify for free shipping, your order may contain ineligible items. A special handling fee applies to orders that require truck shipment or additional services including Liftgate, Inside Delivery, and Residential Delivery Fees. Terms and conditions may apply and are subject to change without notice.