Tagged with 'Setting grooming expectations'

Picture the following scenario. Mrs. Barr brings her eight-month-old Maltese puppy to you for its first-ever grooming appointment. You greet her and little Fluffster, and it takes about a nano-second to realize that the pup is very tangled. "I just want a little trim," says Mrs. Barr. You tell her that the puppy is matted. "I brushed him yesterday," she says. You tell her you must cut hishair short because of the mats. "I just want a little trim," she repeats. And here is where a terrible mistake occurs. Wanting to avoid a confrontation, you say, "I'll do the best I can," and send the customer on her merry way.