Business people often talk about providing good customer service; making their clients feel valued, maintaining a reputation as honest and skilled tradespeople, and creating customer loyalty. And that’s incredibly valuable to a business.
Even a minor injury can make a groomer feel terrible and potentially upset the pet owner. Therefore, how we handle the damage and present the news to the owner can significantly impact how the information is received.
Groomers work too hard, too long, and without paying attention to care for themselves. Overall, this can lead to emotional burnout or even affect physical health. As a busy stylist, your most important tool is yourself. You deserve to take good care of yourself, so you can continue to take good care of the pets you love. Here are some simple steps to consider incorporating into your daily routine to support oh-so-important YOU.
As the holiday rush nears, the need for speed grows. Time is always the most common concern for professionals in this industry. What areas in your day are robbing you of precious minutes? Here are the top 10 areas where pet pros can improve!
To groom cats, or not to groom cats – that is the question.
Are you considering adding cat grooming to your services offered? That’s great as most people are willing to pay what it’s worth so it can be an excellent source of income. Cats tend to be fairly quick to groom, increasing their financial value to the salon...
