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When it is time to wash puppies, it is nice to have the option to use products designed with their specific skin and coat care needs in mind. 

Many groomers not only don’t understand how their shampoo and conditioner actually work, but do not know how to properly care for and dispense them day to day. 

I’d like to help remedy this by sharing some important facts, a few tips and some handy guidelines to follow. After all, you don’t know what you don’t know!

I'd like to buy a drink for the person who first introduced guide (also known as snap-on) combs to the pet grooming industry. These inexpensive tools give groomers a far wider range of options for leaving coats longer on the pets we groom.

Good customer service can be defined as consistently meeting or exceeding your customer’s expectations. In the pet grooming industry, we have a little added complication because people are so profoundly attached to their pets they sometimes react on a deeper emotional level if things fall short of what they expect.
Keeping a few basic concepts in mind can help pet grooming professionals to offer the kind of customer service that earns them customer loyalty and referrals. If a customer has a complaint or concern, enlist these concepts to help navigate the situation.

So, there you are, washing a dog as you have a bazillion times before; when the dog zigs, you zag and plop! Shampoo right in the pup's eye. Now what?

If you are a long-time pet professional, you’ve probably mastered this topic. If you are fresh to the industry, you are probably struggling with it.
How do you handle the dog that does not want to cooperate with the grooming procedure?

When marketing your grooming business, there are ways to get the word out without breaking the bank. The first thing to do is focus on “thinking local.” You want to pitch the information about your grooming to a targeted audience. In our industry, your best investment is to focus on potential customers close to where you operate. 

We recently had someone job shadow for a day at our grooming studio. Her take as she beat a hasty retreat? “It’s loud and messy and hard work.” That about sums it up! But most of us wouldn’t want to trade our loud, challenging, messy jobs for anything. So to keep ourselves healthy and able to continue at our jobs, we should all take steps to stay safe as we work. Read on for some suggestions on how to do just that.

Groomers, in fact people that interact with the public in many facets of the pet industry, are divided on the question of whether to apologize to a customer when they have a complaint. Some think an apology is due for every complaint, some that it’s warranted only if the groomer or salon is at fault, others think saying you are sorry admits culpability and so should never be said.
Here’s my firm opinion on the matter – it depends.

As professional groomers, most of us have cut thousands, if not millions, of dog nails throughout our careers. So what are the best tools to get this critical job done?