Success! The coupon code: {{coupon_code}} was succesfully applied!
Carol Visser
Carol has been involved in the pet industry since 1982 in various capacities, including grooming in and owning a busy suburban shop, teaching grooming, working as a product expert for PetEdge, teaching seminars and training dogs. She certified as a Master Groomer with NDGAA in 1990 and as a Certified Pet Dog Trainer in 2007, and she continues to enjoy learning about dogs and grooming on a limited basis in rural Maine.
Held again at the Sturbridge Host Hotel and Conference Center right on a beautiful small pond, this show while not one of the biggest, may just be the one with the best atmosphere. People are friendly and smiling and competitors seem more relaxed. Vendors are ready to assist with general information as well as purchases. And the drive there will provide some spectacular fall foliage views. If you are near New England, plan to make the trip next year as it’s worth it.
Business people often talk about providing good customer service; making their clients feel valued, maintaining a reputation as honest and skilled tradespeople, and creating customer loyalty. And that’s incredibly valuable to a business.
Unless you started your grooming career with long haired show dogs, you probably use a slicker brush as your go-to brush. I’ve heard groomers scoff at pinbrushes saying they didn’t do anything but smooth the hair. Used incorrectly that may be true but in practiced hands it can be as useful a tool as any in your tool kit. And there’s one important thing that it tends NOT to do – break and damage coat.
Even a minor injury can make a groomer feel terrible and potentially upset the pet owner. Therefore, how we handle the damage and present the news to the owner can significantly impact how the information is received.
I’ve been a groomer for decades and one of my pleasures has always been watching new groomers join the ranks and learn to perfect their skills. Newer groomers can sometimes be seen on social media wishing their abilities were better – and we should all be working to improve – but there are factors other than skill that can affect the quality of your grooms
Groomers tend to be very bonded to their pets which means it can be especially hard on us when a pet dies. Everyone handles grief differently but it’s important not to let your's affect your work and professionalism. Here are a few tips on handling that situation.
Everyone’s heard the old adage Time is Money – and it’s true. If you can get more dogs done in less time you will make more money. Here’s a few ideas on how.
