Frequently Asked Questions.
Ordering
Trouble ordering? Call Customer Service at 800 738 3343, Monday through Friday 8AM to 6PM Cental Time
How do I place my order?
You can shop online 24/7 at PetEdge.com or through our e-catalog. You may also call our Customer Service team toll-free at 1-800-Pet-Edge (800-738-3343), Monday–Friday, 8 AM–6 PM CST.
For more details, visit our Ordering Information Page.
Shipping & Delivery:
How long will my order take to arrive?
Shipping times depend on the carrier and method selected at checkout. Please allow 24/48hrs for processing and packing at our Distribution Center then 3-5 business days to your door. We do not ship on weekends or holidays.
What shipping methods do you offer?
We ship via FedEx, USPS (for standard orders), and freight carriers for LTL (less-than-truckload) orders.
Note: Free shipping on LTL orders applies only under specific parameters. Please call Customer Service for details.
How do I track my order?
Log into your PetEdge account and click My Account in the upper right corner of the website. There you can view your transactions and delivery status.
For questions, please contact us at 1-800-Pet-Edge or email support@PetEdge.com with your order number
Do you ship internationally?
Yes. For complete international ordering information, visit Ordering Information Page.
Returns & Refunds:
What is your return/exchange policy?
If your purchase arrives damaged or does not meet your expectations, please contact us within 30 days for a Return Authorization Number (RA#). We cannot accept returns without an RA#.
How do I return an item?
- Complete the Product Return Request Form.
- A representative will contact you the next business day with your RA# or to request additional information.
- Write your RA# clearly on the package before shipping it back.
The return shipping is:
PetEdge
1501 Burlington Ave.
Kewanee, IL. 61443
You may also email support@petedge.com or call 1-800-Pet-Edge for assistance. Please note that shipping and handling fees are non-refundable.
For full details, visit our Returns Page.
What do I do if my order is damaged?
We carefully package all orders, but shipping damage may occasionally occur.
- Inspect deliveries carefully before accepting them, especially large items such as grooming tables, cages, or tubs.
- Refuse shipments with major damage.
- Photograph any damaged products or packaging and email the photo’s to support@petedge.com.
- Contact Customer Service at 1-800-738-3343 or email support@petedge.com with details and photos.
Payment & Pricing:
Do you have Membership or other yearly fees?
No. We strongly believe we can offer you the best prices without charging you extra for the privilege. We want to keep it simple and help you build your business by keeping your costs low. There are no yearly or membership fee costs at PetEdge in order for you to get the best price!
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and financing options through QuickSpark and Affirm.
Do you price match competitors?
Yes! We guarantee the lowest prices. If you find a lower price, we will match it.
Here’s how:
- Send us a photo, screenshot, or link showing the lower advertised price.
- Email it to support@petedge.com with “Price Match” in the subject line.
For more details, visit our Low Price Guarantee Page.
How is sales tax calculated?
Sales tax depends on the shipping address, applicable tax laws (nexus), and sometimes the specific products purchased. Rates vary by state and local jurisdiction.
Do you offer payment plans?
We do not offer in-house payment plans, but you can use third-party financing options such as PayPal, QuickSpark, or Affirm.
Company & Contact:
What are your business hours or store locations?
Our Customer Service team is available Monday–Friday, 8 AM–6 PM CST. We do not have physical store locations.
How can I contact customer support?
- Phone: 1-800-Pet-Edge (800-738-3343)
- Email: support@petedge.com